Frequently Asked Questions

How do I book a session online?

Step 1. Open Book Now
Step 2. Select your experience
Step 3. Select date and time (subject to availability)
Step 4. Fill out the information form
Step 5. Complete online waiver
Step 6. Choose a payment method
Step 7. Proceed to payment

Can I book online without paying ahead of time?

Online booking requires payment to be paid in full. However, we encourage first time VR enthusiasts to visit us in person, try our 5 minutes demo and then make the payment.

Can I walk-in?

Absolutely, we would love you to try our 5 minutes demo for free. Our regular play sessions are usually reserved online so we highly recommend to book online ahead of time.

What's the refund policy?

Station Refund Policy:

Notified us at least 24 hours in advance, we can either move the booking to other date (subject to availability) or issue a full refund.
Notified us with in 24 hours, we can move the booking up to 1 business day ahead however we will not be able to process refund request.

Mobile Event Refund Policy:

Weekday Events- Must provide us with 7 days notice for a full refund or to move to a different date
Weekend Events - Must provide 14 days notice for a full refund or to move to a different date

Can I move my booking to another date or time?

Yes, you can (subject to availability)

Can I wear glasses?

Absolutely! Our headsets are designed to be usable while wearing eyeglasses. We do recommend contacts if possible though.